Rights & Responsibilities
You have the right to
- Be registered with a practice.
- See the doctor of your choice.
- Be offered a new patient health check on joining the practice.
- Receive emergency care at any time from the practice.
- Receive appropriate drugs and medicines.
- Be referred for a specialist opinion where appropriate and to be referred for a second opinion if you and the doctor agree this is desirable.
- Have the right to review your medical records, subject to the provision of the Acts, and to know that those working for the NHS are under a legal obligation to keep the contents confidential .
- Choose whether or not to take part in medical research or medical student training.
- Receive a copy of the practice leaflet, setting out the services provided.
- Receive a full and prompt reply to any complaints about the services provided.
You have a responsibility to
- Let us know if you are unable to come for your appointment. The space will be given to someone else.
- Be punctual for your appointments.
- Tell us of any changes to your contact details to ensure we have correct up to date information about you.
- Treat the staff and doctors with the same respect and courtesy with which you yourself would like to be treated.
- Try to adhere to the medical advice given to you and to take any medication as advised.
- Remember that an appointment is made for one person only. Please do not expect another family member to be seen at the same consultation as yourself.
- Please only request a home visit if you are genuinely unable to come to the surgery.
- Be in when you have requested a home visit from a doctor or expect a community nurse to call.
- Ensure that you have adequate supplies of repeat medications to cover holidays, public holidays and weekends.
- Respect the rights of other patients waiting to be seen. Parents must be responsible for the behaviour of their children in the waiting room.
Violent & abusive behaviour
The surgery will not tolerate violent or abusive behaviour towards its staff or health professionals or to other persons on the practice premises. Such behaviour may result in your removal from the practice list. In extreme cases, we will call the police.