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stockxpertcom_id20808191_size0 Comments & Complaints

We are always keen to improve the service we offer. If you have any suggestions that would help in this, or a complaint about the service you have received, please write or phone and ask to speak to the Practice Manager.

You can read our practice complaints leaflet by clicking on the following link:

complaints_procedure.doc

Scottish Public Services Ombudsman

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.

The SPSO is the final stage for complaints about most organisations that provide public services in Scotland, including Muiredge Surgery.  Their service is independent, free & confidential.

The SPSO will normally only consider a complaint after you have completed the surgery's complaints procedure.

The SPSO cannot normally look at complaints more than 12 months after you became aware of the matter you want to complain about; or that have been or are being considered in court.

If you remain dissatisfied once you have completed Muiredge Surgery's complaints procedure, contact the SPSO for advice and request a complaints form.

Tel: 0800 377 7330

Scottish Public Services Ombudsman, 4 Melville Street, Edinburgh, EH3 7NS.

 
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