To register as a patient, you should come to the surgery where you will be asked to complete a registration form. If you have a medical card, you should bring this with you. You will be offered a new patient health check appointment with the practice nurse, or with the doctor if you are on repeat medication.

Patients are seen by appointment only. You can make an appointment either by telephone or in person. You will be offered the first routine appointment available. We will accommodate requests to see a specific doctor, but you may have to wait longer for an appointment to become available.

If you have an urgent problem, you will be seen on the day of request if appropriate. Your call will be triaged by our Nurse Practitioner in the first instance. Please try not to ask for an urgent appointment unless you feel this is absolutely necessary.

If you are unable to come to the surgery because of illness or infirmity, you can request a routine housecall. Please try to make your request for a housecall before 10.30 a.m., giving the receptionist a description of your symptoms. You can make a request for an urgent housecall at any time during surgery hours.

BY APPOINTMENT:	AS REQUIRED:
Antenatal clinic Wednesday 9.00 – 11.00 am	Anticoagulant monitoring - regular Thursday clinic also available
Asthma clinic Monday 2.00 – 5.00p.m.	Cancer care reviews
Cardiovascular clinic Tues & Thurs 2.00 – 5.00 p.m.	Contraceptive service
Cervical smear clinic Mon & Thurs 1.00 – 5.00 p.m.	Epilepsy monitoring
Child health surveillance clinic Wednesday 2.00 – 3.30 p.m.	Flu immunisation clinic Arranged annually
Childhood immunisation clinic Wednesday 10.45 a.m – 12.00 p.m.	Hypertension monitoring
COPD clinic Wednesday 2.00 – 5.00 p.m.	Mental health reviews (long term mental illness)
Diabetic clinic Tuesday 1.00 – 5.00 p.m.	Psoriasis monitoring
Minor surgery clinic Friday 3.45 – 5.00 p.m.	Rheumatoid arthritis monitoring
Phlebotomy clinic (blood tests) Mon – Thurs 9.00 a.m – 12.00 p.m.	Stroke monitoring
Weight Management Clinic Friday 1.00 - 5.00 pm	Thyroid function monitoring

• Be registered with a practice;

• See the doctor of your choice;

• Be offered a new patient health check on joining the practice;

• Receive emergency care at any time from the practice;

• Receive appropriate drugs and medicines;

• Be referred for a specialist opinion where appropriate and to be referred for a second opinion if you and the doctor agree this is desirable;

• Have the right to review your medical records, subject to the provision of the Acts, and to know that those working for the NHS are under a legal obligation to keep the contents confidential;

• Choose whether or not to take part in medical research or medical student training;

• Receive a copy of the practice leaflet, setting out the services provided;

• Receive a full and prompt reply to any complaints about the services provided.

• Let us know if you are unable to come for your appointment. The space will be given to someone else.

We are always very keen to improve the service we offer. If you have any suggestions that would help in this, or a complaint about the service you have received, please tell us or write to the Practice Manager.

The surgery will not tolerate violent or abusive behaviour towards its staff or health professionals or to other persons on the practice premises. Such behaviour may result in your removal from the practice list. In extreme cases, we will call the police.